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FAQ: Shopping With Us

Why should I create an account with IBA?

Having an account means that we can retain your delivery details and records of past orders, making it easier for you to purchase from us in the future.

I haven’t received my confirmation email – how can I see if my order has been processed?

Firstly we’d recommend checking that the email hasn’t been diverted to your Spam Mail folder by your mail server. If not, then you can log in to your account to check on the progress of your order: alternatively, contact us for more information or to report a problem.

My IBA product hasn’t arrived yet – what should I do?

We recommend allowing at least 4 – 5 working days from dispatch for your order to arrive. However, if your product has not arrived after this time it may be due to delivery problems from Royal Mail, in which case please contact us for more information and we will try to resolve the situation for you.

I’d like to return my IBA product – how do I do this?

We’re happy to accept returns of IBA products after 40 days of purchase: please see our Returns Policy for more information.